Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single support request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from a sysadmin, we will forward it and leave a comment to inform you that your matter is being examined. If you order the Admin Services package, any of the services included there will be completed at a time of your choosing.
An Excellent Client Support Service
- We’ll be online for you 24–7–365 to answer any inquiries that you may have regarding our Web Site Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated server. In case you also need help with server management procedures, take a look at our Admin Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
An Intuitive Help Section
Our Web Site Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can perform. Most instructional articles have video versions that show all the operations that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.