1 hour ticket response
Fast support is our chief duty and that is the reason why we’ve got a team of capable technical support engineers who are prepared to offer a prompt solution to any question that you may have. Simply post your helpdesk ticket from the Web Site Control Panel and we’ll reply back to you within one hour at the latest. Actually, we work hard and aim for a 20–minute helpdesk ticket response time.
A Top–Class Client Care Service
Our client care team members possess huge experience in the Linux web hosting packages field and are professional enough to offer a swift solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the client support ticket will be sent to a programmer or system administrator for further investigation.
An Easy–to–Navigate Help Section
Incorporated into the Web Site Control Panel is an easy–to–navigate Help Center section, which includes a variety of sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and site administration articles, check the how–to video tutorials or take a peek at the F.A.Q. section.