Customer Support Channels
A 1–hour Response Guarantee
Our customer help staff is educated to instantly take care of all of our Linux web hosting packages users’ requests and advise requests. Via our ticket system, you will be able to fill in your issue and a support team member is going to get back to you within maximum 1 hour. In actual fact, practice shows that the typical answer period is 20 mins.
A Top–quality Support Service
Our tech support service is supplied by a team of licensed techs who definitely are prepared to answer to your issue asap. You could make contact with the tech support team by launching a tech support ticket from your Web Site Control Panel or by sending us an e–mail message. On business days, you can also contact us on the telephone or take advantage of the online chatting solution.
An Intuitive Help Section
MokhiSoft has built–in a substantial knowledge base into the Control Panel so as to get hold of valuable step by step information at any time. Each part of the Control Panel features its own contextual support area having a group of how–to content articles. We have also organized video clips to offer you with a much better visual representation of the simplest way to accomplish any given task.