The availability of the customer and tech support that a web hosting company provides can tell you a lot about the services they provide too. In the event that you are allowed to use only email messages or tickets, you have most likely come across a reseller and not the actual hosting provider. If this is the case, you may have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the actual web hosting company for extra help. If the supplier offers you various means of communication with short response time that are available at any time, they are most likely the top provider, not just a reseller. Therefore you will benefit from timely assistance and high quality support because they'll have instant access to the servers where your account is. Whatever the issue - sales or technical, it's always better to be able to get in touch with your hosting company right away using your preferred method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance promptly, so our web hosting services feature 24/7 technical support plus several ways of communication. If you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up buying a service that you can't use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires more investigation. Unlike the majority of suppliers that you can find today, we respond to all tickets within the hour, so you will not need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max reply time warranty, you will get timely support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, therefore every time you open a support ticket from your billing account or you send an email message related to any issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs a longer period of time to be resolved or in case it needs to be forwarded to our administrators, because it is much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.