In case you have ordered a hosting plan and you’ve got some enquiries related to a particular function/feature, or if you have confronted a certain problem and you need support, you should be able to contact the respective customer support staff. All web hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, due to the fact that the very best way to fix a problem most often is to submit a ticket. This method of communication makes the responses exchanged by both parties easy to track and permits the customer service staff members to escalate the problem in the event that, for instance, a sysadmin must step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you must use no less than two separate accounts to touch base with the client care staff and to actually administer the hosting space. Constantly switching from one account to another may often be a drag, not to mention the fact that it takes a long time for most web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
In contrast with what you may find with many other hosting providers, the ticketing system that we’re using with our Linux web hosting packages is included in the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize several login names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you’ve got a query or face a complication, you can get in touch with our customer service staff members instantaneously. Our ticketing system includes a clever search functionality. This goes to say that even in case you have posted an enormous number of tickets over the years, you will be able to track down the one that you need without effort. Besides, you can check knowledge base tips for solving common predicaments.