A live chat is among the many methods of communication supplied by some hosting suppliers as a part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell something in comparison to a call with a representative. Furthermore, if the issue that you experience needs some time to be reviewed and taken care of, you are able to do something different meanwhile rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service completely free as long as you have Internet accessibility even if your web hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Web Hosting

Together with the telephone and ticket support, we offer live chat support too. You can get in touch with us every single day, including holidays and weekends, and we can give you more info about the Linux web hosting packages that we offer if you are not a customer yet, or about common and billing questions in case you already have an account. Though for entirely tech issues you will need to open a ticket to the tech support team, since such matters need extra time to be taken care of, you may still get in touch with us through our live chat for some technical details. To give you an example, we will help you set up an email address in your email client or troubleshoot various issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you can speak with a live person.