One-Hour Response Guarantee in Web Hosting
In case you are using one of our Linux web hosting packages and you’ve got a question or face some complication, you can contact us 24x7 by posting a technical support ticket or by writing an e-mail and we’ll make certain that you have a response in less than sixty minutes. In case the issue can be resolved, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll give you all the required information – what settings to check, what possible solutions to try, and so on. Typically, you’ll get a response within half an hour max, which suggests that waiting around for hours on end or even for more than a day to obtain support is something out of the question. Our one-hour response guarantee applies to any enquiry that you might have – technical, billing or general.