In case you’re a website owner, a problem could always emerge and it doesn’t automatically have to be related to the hosting service. For instance, something can go wrong when you update a web-based app or some critical data could be edited or deleted by chance. No matter what the essence of the problem might be, you will need to contact the help desk support staff and ask them to recover a backup or to help you resolve the problem that you are encountering. How promptly they will do it will predetermine how much time your sites will be offline. For some sites like social networking websites or online shopping portals, a continuous downtime interval often means lost customers and money. That’s why, it is pretty important to use the services of a web hosting company that provides not only a very good customer service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

In case you are using one of our Linux web hosting packages and you’ve got a question or face some complication, you can contact us 24x7 by posting a technical support ticket or by writing an e-mail and we’ll make certain that you have a response in less than sixty minutes. In case the issue can be resolved, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll give you all the required information – what settings to check, what possible solutions to try, and so on. Typically, you’ll get a response within half an hour max, which suggests that waiting around for hours on end or even for more than a day to obtain support is something out of the question. Our one-hour response guarantee applies to any enquiry that you might have – technical, billing or general.